Respond to Reviews Effectively in 2024

Case of usage:

Get 3 customer review responses by simply pasting in your customer’s review. These responses are written in casual English with an appreciative and apologetic tone. It can address multiple complaints, as well as mixed reviews. Just simply paste your customer review into the prompt and let us do our thing! Responses are optimized for local SEO.

Prerequisites

Before starting the tutorial, make sure you have the following ready to use these prompts in Google Sheets for batch results:

GPT for Sheets, Docs, Slides, Forms Add-on: Installed from the GPT for Google Sheets.

Enabling GPT Functions

If you cannot see the GPT functions in your spreadsheet, follow these steps to enable them:

Go to Extensions in the menu.
Navigate to GPT for Sheets, Docs, Slides, Forms.
Select Launch.

Prompt for GPT in Google Sheets:

Your task is to help me respond to an online customer review in [TARGETLANGUAGE]:

Please pretend you are a very nice and grateful person that speaks and writes in casual perfect [TARGETLANGUAGE]. Please give me three responses to the prompt in this format. Please organize the responses in a table. At the top of the first table, please put a big bold header that says "DOCGPT'S REVIEW RESPONDING BOT". Under the table, please write "If you found this tool helpful please leave us a thumbs up so we know to keep supporting it and build more ones like it! Thank you so much!"

The customer review to help me with is:

[PROMPT]

Use following formula inside GPT for Sheets

=GPT(prompt)

Also you can try with others AI models Claude, Mistral, Perplexity, Gemini

Here some examples for calling this models in Google Sheets:

=CLAUDE(prompt) =MISTRAL(prompt) =GEMINI(prompt) =PERPLEXITY(prompt)

Try also SERP() function for getting top keywords, titles for a Google Search query in Google Sheets

Get top ranked pages for docgpt.ai:

=SERP(“docgpt.ai”)

In the ever-evolving landscape of digital interaction, mastering the art of responding to reviews effectively in 2024 is paramount for businesses striving to maintain a competitive edge. Engaging with customer feedback not only fosters a sense of community but also acts as a direct dialogue channel, showcasing a brand’s commitment to its clientele. By adeptly addressing both positive and negative reviews, businesses can enhance their reputation, build trust, and increase customer loyalty. An effective review response strategy can significantly improve local SEO rankings, as search engines value active engagement and responsiveness. Additionally, timely and empathetic responses demonstrate transparency and dedication to service quality, pivotal factors for retaining current customers and attracting potential ones. As consumer expectations continue to rise, responding to reviews effectively differentiates brands in a saturated market, leading to increased conversions and sales growth. Moreover, insights gained from customer feedback can guide strategic improvements, helping businesses to address shortcomings and capitalize on strengths. In 2024, leveraging AI tools to streamline review responses further optimizes efficiency, ensuring that each interaction is personalized and effective. Therefore, mastering this vital aspect of customer service can lead to substantial growth and sustainability in the digital age.

🤔️ Need to execute tasks in bulk?