DocGPT.ai Docs

Plans and troubleshooting

This page covers what is free in Slides AI by DocGPT, how the paid plans work, and fixes for the most common add-on issues.

What is free

  • Installing the add-on and opening the wizard.
  • Building and editing the outline, so you can see the plan for your deck before you pay.

Creating the slides requires a Starter, Pro or Premium plan, monthly or yearly. Plans differ in presentations per month, slides per deck, characters of source material, AI images and premium styles. Current tiers and prices are on the pricing section of the Slides AI page.

When you reach a monthly limit

Limits renew on the first day of each month. The add-on tells you which limit you reached and offers the next plan up if you need more before then.

Common issues

The add-on is not visible in the Extensions menu

  1. Refresh the browser tab with your presentation — the Extensions menu is only rebuilt on page load.
  2. Confirm you are signed in with the Google account that installed the add-on. Check the account avatar in the top-right corner of Google Slides.
  3. If it is still missing, reinstall from the Marketplace listing while signed in with the correct account.

Generation fails or never finishes

  1. Retry the generation — transient failures usually succeed on a second attempt.
  2. Shorten the topic. Very long topics (or very large pasted text in the additional content field) are the most common cause of failed runs; trim the input and try again. See Create slides from text for tips on preparing source text.
  3. Reduce the slide count and generate again.

Signed in to multiple Google accounts

Google Slides add-ons can misbehave when several Google accounts are signed in to the same browser session: the add-on may run under a different account than the presentation. Workarounds:

  • Open the presentation from your default account — the one at https://docs.google.com/presentation/u/0/.
  • Or sign out of the extra accounts, or use a separate browser profile (or an incognito window) with only the account that installed the add-on.

Where to get support

If none of the above helps, see the general Troubleshooting GPT for Google Sheets, Docs, Slides, Forms, Gmail section, which includes contact options for the DocGPT.ai support team.